Frequently Asked Questions

Most frequent questions and answers

My Account is on hold.

Before a member can access their download content, funds must be verified.  The typical verification is 24-48 hours.

 Until proof of funds are verified,  the account will be on hold.  

When an account funds have been verified, you will receive an email confirmation your downloads are ready in your NASPower account.

How can I get my downloads quicker?

To get access faster please email

with your receipt or proof of purchase.